Refund policy

Thank you for choosing our products and services. Because we specialize in custom, made-to-order cosmetics, please read our refund policy carefully before purchasing.

🛍️ All Sales Are Final

Due to the custom nature of our products—including but not limited to:

Prefilled lip gloss tubes
Permanent logo printing
Custom formulations
Personalized packaging
Website creation and digital services

All sales are final and non-refundable.

💡 Why No Refunds?

Each order is specially manufactured and tailored to your brand, making it ineligible for resale. This includes printing your logo, assigning your unique shade names, and producing in batch quantities.

📦 Order Issues or Damaged Goods

If your order arrives damaged, defective, or incorrect, please contact us within 3 business days of receiving your shipment.

We will review the issue and may offer a replacement for any damaged or incorrect items (not due to customer error). Photo or video evidence is required to process claims.

⏳ Cancellations

Cancellations are only accepted within 24 hours of placing your order. After that, production begins and we are unable to cancel or alter the order.